We have known Julia for over 3 years. She is a very positive person and a good coach! She is nice to communicate with and her training is always easy and understandable. Her advices help us a lot and we will try to apply it in our work. I liked her feature of understanding a person and his inner mood, emphasizing the positive, not negative features of character. Good luck in your future work and thank you so much for your training. https://vet-dom.ru/

We started working with Yulia back in November 2014 on a specific task - "atmosphere" and service of administrators at the reception area. But after the implementation of one successful project, we could not stop. Together we wrote a book of standards for administrative and medical staff. We launched a project on training the doctors to use the basic skills of service maintenance. The results of work with staff have met all our expectations: better understanding of the processes of communication, customer orientation, friendliness, increased role flexibility, it is easier for them to get out from different situations in positive and good way. At the same time, we were looking for a marketing specialist, but after a long process of negotiations with various companies, we decided to try to launch marketing with Julia. Now everything runs like a Swiss watch. Fast, efficient and creative) And, most importantly, ideas do not run out, Julia is an eternal engine. https://new.vk.com/bk.perm.

I am a chief physician, so I have to work through not only my conflicts and dissatisfactions, but also problems of my colleagues in dealing with clients, classes have helped me to begin to select an individual approach to each client, treat kindly even the conflicting party (I helped to write a complaint letter to the owner, showing our kind position) Overall, the classes helped me to start preventing conflicts at appointments and in general - because was taught that an individual approach to each person and each situation solves a lot. I have also begun to get closer to clients (as far as I am comfortable with), to act more freely, to compliment and talk about other topics that allow owners to relax at appointments and be more open to the information I am presenting. https://квц24.рф

Working with Julia brings true pleasure, because every time you realize that you are working with a real professional, who is ready to adjust the program to the needs and specific objectives of the company. It is impossible not to mention flexible working schedule and availability of several training programs to choose from.

After training, the confidence of some employees has increased, and their sales have increased. There is a positive dynamic in understanding the stages of sales and types of clients, which in further training can serve as a foundation for future skills.

Julia is a kind and cheerful woman, charging with the energy of success and confidence. http://evameha.ru/.

Yulia, you are a real discovery for our clinic and me personally. You taught us to find an approach to each client individually, to be kind and positive in our work, and taught us not to be afraid to present our services and prices. A very important part of this training is learning how to solve conflicts, and now we do not avoid them, we are not afraid, and solve them in the shortest possible time. Thank you very much for your professional approach, talent and patience with us.https://artemidaplus.ru

Julia, thank you so much our training. It was very interesting and useful. I would like to note the friendly atmosphere. To be honest, it was a pleasure to study with you. I learned a lot of new things and saw my mistakes more clearly. It was important for me that examples and tasks were taken from practical work. The quality of service improved noticeably after only the first class. Thank you for teaching my employees to love customers with smile and enthusiasm!http://1000000druzey.ru

Thank you very much for the simple and clear course material for chief physicians. Everything that was not clear and did not work is now laid out in the folds and little is left to be done-realization. I liked the atmosphere, lively interactive communication, homework, case and suggestion analysis with you. Thank you for sharing your knowledge and experience! Good luck to you and stay as you are optimistic, while working with clients! https://centrvet.com.ua/

During the training, I liked the coach's activity, quick inclusion in specifics of business. Delivery of material was not boring; the training was intense. I liked the conclusions about employees, their features and growth areas.

As a result of the training, employees became more confident, began to think about how to build a dialogue, what can be improved in negotiations. There was more initiative in the decision-making process, and quantity of inquiries to me were less. The coach, as an individual, charges with her energy and, at the same time, gives very vital advice to improve our work. http://kvin.ru/